Terms - Board Box Inc
Update Date:
September 12, 2025
Provider-Specific Terms for Board Box Inc
Last Updated: 2025-09-12
These Provider-Specific Terms (the “Provider Terms”) are issued by Board Box Inc, a Delaware corporation (“Provider,” “we,” “us,” or “our”). They supplement and form part of the Bonterms Standard Online Cloud Terms (the “Standard Terms”). By creating an account, clicking “I agree,” or using the Service, Customer agrees to be bound by both these Provider Terms and the Standard Terms.
Link to Standard Terms: https://www.bonterms.com/online-terms/cloud/standard
If there is a conflict between these Provider Terms and the Standard Terms, these Provider Terms control (to the extent permitted by the Standard Terms).
1) Parties and Service
Provider: Board Box Inc
Legal notices email: legal@boardbox.ai
Security / incident contact: security@boardbox.ai
Privacy / DSAR contact: privacy@boardbox.ai
Service: Provider’s hosted software platform and APIs for assisting HOA/COA/community-association management workflows using artificial intelligence and related services (the “Service”).
Effective Date: For each Customer, the earlier of (a) the date Customer clicks to accept; or (b) the date Customer first uses the Service with notice of these Provider Terms.
2) Attachments Incorporated by Reference
The following documents are incorporated into the Agreement and available at the linked URLs. Capitalized terms not defined here have the meanings in the Standard Terms.
Acceptable Use Policy (AUP) – /legal/aup
Security Measures (Technical & Organizational Measures) – /legal/security
Support Policy – /support
Data Processing Addendum (DPA) – Bonterms OneDPA (posted at /legal/dpa)
Subprocessors List – /legal/subprocessors
Privacy Policy – /legal/privacy
3) Orders; Term; Renewal; Fees
Orders: Customer’s subscription and commercial terms are set forth in written agreements signed by the parties (each, an “Order” which may include an order form, SOW, or subscription agreement). Each executed Order incorporates by reference these Provider Terms and the Standard Terms unless expressly stated otherwise.
Term: Unless an Order states otherwise, the initial term is twelve (12) months from the Order start date.
Renewal: Subscriptions auto-renew for successive twelve (12) month terms unless a party gives non-renewal notice per the termination clause in the applicable Order.
Billing and payment: Monthly or annual payment options as specified in the Order. Late amounts may incur the standard late charge permitted by the Standard Terms.
4) AI-Specific Terms; Customer Responsibilities
Human-in-the-loop. The Service may generate recommendations, classifications, or drafted communications (collectively, “Output”). Customer is responsible for reviewing Output and for all decisions and actions taken using or in reliance on the Service or Output. The Service does not provide legal, compliance, or fair-housing determinations.
No legal advice. Provider does not practice law and does not provide legal advice. Customer should consult qualified counsel regarding compliance with fair-housing, consumer-protection, privacy, or other laws.
Fair housing and anti-discrimination. Customer will not use the Service to discriminate on the basis of protected characteristics or otherwise violate the Fair Housing Act, state/city human-rights laws, or similar statutes. Customer will implement appropriate human review before issuing notices, fines, approvals/denials, or other HOA decisions.
Prohibited uses. In addition to the AUP, Customer will not use the Service for (a) high-risk activities where errors could lead to death, personal injury, or critical-infrastructure harm; (b) automated final decisions about housing eligibility without human review; or (c) unlawful surveillance or scraping of protected content.
Third-party services. Certain features depend on integrations or third-party services (e.g., email, payments, background checks). Customer’s use of third-party services is governed by those providers’ terms, and Provider is not responsible for such providers except as stated in the Agreement.
5) Data; Privacy; Security; Model Training
Role and restrictions. For Customer Personal Data, Provider acts as a service provider/processor under applicable data-protection laws. Provider does not “sell” or “share” Customer Personal Data (as those terms are defined by the CCPA/CPRA).
DPA. The OneDPA linked above governs processing of Customer Personal Data, including international transfers, security measures, and subprocessor commitments.
Security. Provider will maintain the Security Measures posted above. Provider will notify Customer of a Security Incident without undue delay and consistent with the DPA.
Training and improvements. Provider does not train foundation models on Customer Data. Provider may use Service Metadata (e.g., performance metrics, usage telemetry) and De-Identified Data to operate, maintain, and improve the Service, subject to the Agreement and applicable law.
6) Warranties; Disclaimers
Output may be inaccurate or incomplete and is provided “as is.” Customer must review and validate Output and is solely responsible for its use of Output.
Any feature labeled alpha, beta, or preview is provided “as is” without commitments, may be discontinued, and is excluded from SLA commitments.
7) Indemnities (Targeted)
Customer indemnity (use-based claims). Customer will defend and indemnify Provider against third-party claims arising from Customer’s use of the Service or Output in violation of the AUP, law (including fair-housing and consumer-protection laws), or the Agreement.
Provider indemnity. As stated in the Standard Terms (typically including IP infringement). If the Standard Terms are silent, Provider will defend and indemnify Customer for claims alleging that the Service, as provided by Provider, infringes a third party’s intellectual-property rights, subject to customary exclusions.
8) Liability Cap and Exclusions
Aggregate cap. Provider’s total liability arising out of or related to the Agreement will not exceed the amounts paid or payable by Customer to Provider for the Service in the twelve (12) months immediately preceding the event giving rise to liability.
Excluded damages. No indirect, special, incidental, consequential, or punitive damages (including loss of profits or revenue), even if a party has been advised of the possibility of such damages, to the maximum extent permitted by law.
These limits apply to the fullest extent permitted by the Standard Terms and applicable law.
9) Governing Law; Venue; Notices
Governing law: State of California, without regard to conflicts-of-law rules.
Venue: State and federal courts located in San Francisco County, California. Each party consents to personal jurisdiction there. Either party may seek injunctive relief in any court of competent jurisdiction.
Notices: Legal notices to Provider must be sent to legal@boardbox.ai.
10) Order of Precedence; Updates
Order of precedence: In case of conflict, these Provider Terms → the Standard Terms → an Order (unless an Order expressly overrides a specific section by reference).
Updates: Provider may update these Provider Terms from time to time. Material changes will be notified in-app or by email. Continued use after the effective date constitutes acceptance. If Customer does not agree, Customer may terminate auto-renew before the change takes effect.
11) Definitions (Supplemental)
Customer Data: Information submitted to or collected by the Service from or for Customer, including Customer Personal Data.
De-Identified Data: Data that cannot reasonably be used to identify a specific individual or household.
Service Metadata: Server logs, performance data, configuration, and telemetry about use of the Service that do not include Customer Personal Data.
